Refund and Returns Policy

Effective Date: October 25, 2024

At Fyloads, we strive to ensure that you are completely satisfied with your purchase of our birthday cakes. This Refund and Returns Policy outlines the terms and conditions regarding returns and refunds. By purchasing from us, you agree to comply with this policy.

1. Order Confirmation

Once you place an order, you will receive a confirmation email with details of your order. Please review this information carefully to ensure accuracy.

2. Returns Policy

Due to the perishable nature of our products, we do not accept returns on birthday cakes. However, we want you to be satisfied with your order. If there are any issues with your cake, please contact us within 24 hours of receiving it.

3. Eligibility for Refunds

You may be eligible for a refund or replacement in the following cases:

  • Incorrect Item Received: If you received a cake that is not what you ordered, please contact us immediately with your order number and a description of the issue.
  • Damaged or Defective Product: If your cake arrives damaged or defective, please take photos of the damage and contact us within 24 hours. We may request additional information to process your request.

4. Refund Process

  • Notification: To initiate a refund request, please contact us at [Insert Email Address] with your order details and a description of the issue.
  • Review: We will review your request and may ask for further information or evidence, such as photographs.
  • Resolution: If your refund is approved, it will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank or card issuer.

5. Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Cancellations are only accepted before the cake has been prepared. Once production has begun, we cannot guarantee cancellation.

6. Exceptions

Due to health and safety regulations, we cannot accept returns or issue refunds for cakes that have been consumed or altered in any way.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

  • Phone: (361) 576-9034

    Address: 1202 Mallette St #APT 2302 Victoria, Texas(TX), 77904

    Email: info@fyloads.com